Answers to your Questions


What Shipping Methods Are Available?

All orders are shipped via Sendle (Courier) and Australia Post standard delivery, depending on location within Australia.

Do You Ship Internationally?

We currently ship to Australia and New Zealand only however watch this space…

How Long Will It Take To Get My Package?

Orders can take 7 – 10 Business days, but we always endeavour to deliver in the shortest time possible.

Is Express Postage Available?

Express postage is available upon request for an additional fee. Please email us at enquiries@pollyshoes.com.au.


What Payment Methods Are Accepted?

Polly collects payments via PayPal or Afterpay.

You can also pay via Credit Card using PayPal.

Is Buying On-Line Safe?

Our website has several layers of security. We collect payment via PayPal and therefore do not hold any sensitive information on our site.


How do I place an Order?

Please place your order via our shopping cart.

How Can I Cancel Or Change My Order?

Please contact us at enquiries@pollyshoes.com.au or via Phone. (03) 5331 2999.

Do I need an account to place an order?

You do not need an account to place an order. You may check out as a guest, however by creating an account we’ll remember your details to make your next shop easier.

How Do I Track My Order?

Your Order will be sent either via Sendle (Courier) or Australia Post depending on your Location.

If you require tracking detail please email our Head Office at enquiries@pollyshoes.com.au for more detail.

Who should I to contact if I have any queries?

Please contact Polly HO via email at enquiries@pollyshoes.com.au.

How Can I Return a Product?

Please contact Polly HO via email at enquiries@pollyshoes.com.au to organise returns.

Any unanswered questions? Contact Us