All orders are shipped via Sendle (Courier) and Australia Post standard delivery, depending on location within Australia.

FAQs
FAQs
-
-
Orders can take 7 – 10 Business days, but we always endeavour to deliver in the shortest time possible.
-
We currently ship to Australia and New Zealand only however watch this space…
-
Express postage is available at checkout for an additional fee.
-
ClubSole is our loyalty rewards program, we want to make you're being rewarded for all your shopping with the Faull's Group!!
- Sign up and earn 500 points
- Earn 500 points and receive a $5 voucher
- Earn 1000 points and receive a $10 voucher
- Work your way through our tiers- Pearls (starting level), Opals (spend $499 level), and Diamonds (spend $999 level) and earn more points per $1 spent
- Pearls, 5 points per $1
- Opals, 8 points per $1
-Diamonds, 10 points per $1
-
Polly collects payments via PayPal.
You can also pay via Credit Card using PayPal. Afterpay is also available.
-
Our website has several layers of security. We collect payment via PayPal and therefore do not hold any sensitive information on our site.
-
Please place your order via our shopping cart.
-
Please contact us at enquiries@pollyshoes.com.au or via Phone. (03) 5331 2999.
-
You do not need an account to place an order. You may check out as a guest, however by creating an account we’ll remember your details to make your next shop easier.
-
Your Order will be sent either via Sendle (Courier) or Australia Post depending on your Location.
If you require tracking detail please email our Head Office at enquiries@pollyshoes.com.au for more detail.
-
Please contact Polly HO via email at enquiries@pollyshoes.com.au.
-
Please contact Polly HO via email at enquiries@pollyshoes.com.au to organise returns.